WE ARE CURRENTLY A MADE TO ORDER AND SMALL-BATCH COMPANY.
MADE TO ORDER:
All made to order garments are custom cut and constructed in our atelier. Estimated shipping is within 2-6 weeks after order is purchased. We estimate 2 weeks for day wear and 4-6 weeks for evening and bridal wear.
Orders will be processed within 2-3 business days upon purchase (EST). Ferrah does not process or ship orders on Saturdays/ Sundays/ or Holidays. Orders will be shipped Standard Ground unless notified otherwise. Signature upon delivery required with purchases over $300.00 US Dollars. Signature upon delivery is optional for items below $300. If you would like this option please add a note for the seller via checkout. Ferrah is not responsible for lost and/or stolen packages.
You will receive a shipment email confirmation with a link to tracking information once your order has been shipped.
WE DO NOT OFFER
We do not offer returns or exchanges for international orders. International orders are orders shipped to countries other than the US. We also do not offer returns on custom orders as the piece(s) are tailor-made to customer's specific size and not standard Ferrah sizing.
INTERNATIONAL SHIPPING TERMS & CONDITIONS
Orders that are designated for shipment to countries outside of the U.S. may be subject to local taxes, customs duties and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
Refunds are not accepted to customers outside the US. If you refuse a shipment from Ferrah, you are responsible for the original purchase and shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Ferrah.
You must email firstname.lastname@example.org prior to sending returns. Ferrah accepts unwashed, unworn or defective merchandise, with tags attached, for a full refund within 20 days from purchase date. We do not offer exchanges. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
HOW TO RETURN AN ITEM
1) Email email@example.com with subject "Returning Item" (with garment name).
2) Pack and securely seal the merchandise in the original package if possible.
3) Please note the nature of the return or exchange on the invoice - wrong size, just don’t like it, etc.
Returns will be credited to the original credit card account. Please allow for up to 20 days to receive credit for returned items.
Please email all policy questions or comments to firstname.lastname@example.org. Thank you!