TERMS & CONDITIONS

DEPOSIT & FINAL BALANCE

Payments can be made in full or in two installments. If paying in two installments, the Deposit is due prior to production. Once the Deposit is made, production begins. All gowns require a minimum of four months to produce and up to twelve months depending on the complexity of the garment. The Final Deposit is due once garment is ready to ship or pick-up. Failure to pay in full by the mutually agreed upon shipment or pick-up date results in client forfeiting initial deposit and order. Should you need to postpone your shipment or pick up date, please notify us a minimum of 24-hours prior to date.

PAYMENT TERMS & CONDITIONS

Total cost is included in Client's design notes and is final less taxes and fees, unless material changes are mutually agreed to by both Client and Design Team. Material changes include but are not limited to use of alternative or additional fabric(s), changes in silhouette or structure, adding or removing design elements, etc. Should you require your garment(s) to be rushed, or shipped three to eight weeks earlier than your original ship date set by our production and design team, we reserve the right to include a ten percent Rush Order fee.

CANCELLATION, RETURNS, & EXCHANGES

By purchasing in full or making a deposit for a made-to-order design, you accept and agree to the cancellation policy of Ferrah. Should Client cancel their made-to-measure order less than 30 days after deposit is paid, they are entitled to a partial refund of 50% and not required to make a final payment. Should Client cancel more than 30 days after first deposit is paid, they will not receive a refund for their deposit. Failure to receive payments as per the payment terms can result in Ferrah cancelling the order with no refunds.

ALTERATIONS

Ferrah includes up to eight hours of alterations for Client's placing orders at promotional events including but not limited to Trunk Shows. Ferrah is responsible to create mutually agreed upon design. Ferrah is also responsible for up to eight hours of alterations if in the event that both Client and Design team agree to alter design at Client's second fitting. Once decisions are made at second fitting, those decisions are binding and final. If Client wishes to alter the dress beyond Ferrah's in-house alteration(s), Ferrah suggests taking garment to a trusted tailor. Ferrah is not responsible for alterations made once dress is shipped to Client.

SHIPPING

Ferrah is responsible to ship parcel no later than mutually agreed upon ship date. Delay in payment or design modifications may result in shipping delays. In the event of a delay, Ferrah Design Team will notify Client and agree to a different ship date. Ferrah insures all packages up to a ten thousand dollar value. If you would like additional insurance, please notify Ferrah. Packages over 500 USD value require a signature from Client or Responsible Party. If Client would like to waive signature, please notify Ferrah prior to shipping. Once a package is no longer in the hands of Ferrah, Ferrah is no longer responsible for the package. In the unlikely event damage(s), shipping delay(s), or any other shipping-related complication(s) occur, the courier is responsible. Ferrah does not process or ship orders on Saturdays, Sundays, or Holidays.

PRIVACY & INFORMATION

We do not sell or share your personal information. For more information about our privacy practices, if you have questions, please contact us by e-mail at design@ferrah.co.

Thank you for supporting our independently-owned business. We look forward to creating your bespoke Ferrah design!